1) Close down the computer.
The first step to removing these virus' is to shut the computer down. If you can't shut down properly then hold the power button until it goes off.
2) Start the computer in safe mode with networking
Safe mode is a very useful tool that windows offers to help diagnose and fix problems with your computer. In safe mode only the most important programs and services are loaded. This often means that the virus won't have the chance to load up, thus making it easier to remove as it won't be bust taking over your computer.
To boot into safe mode what you need to do is hold down the F8 key on your keyboard and then turn the computer on. It will get to a menu that looks like this
Once you have go to that menu select the "Safe mode with networking" this will allow you to connect to the internet and download the program that I suggest next.
3) Download Malwarebytes Anti-Malware
The next thing to do is get your self a decent anti-virus scanner. I suggest that you get "Malwarebytes" this program is free to download and doesn't take up loads of room on the computer. When in safe mode with networking don't spend any long periods of time browsing as all the time the anti-virus you have isn't active. Just go straight to www.filehippo.com and search for "Malwarebytes" or click this link if you are currently on the computer you are fixing
4) Install the program
When installing the program it will come to a menu that looks like this one
The best thing to do here is to untick the bottom option and leave the "update malwarebytes anti-malware" This means that the program will download the latest virus database. Having the latest database means that you will have more chance of the program finding the virus.
5) Run Malwarebytes
Once the program has been updated you need to then run the program so that it can scan for the virus that you have. The program should look like this.
Select the option that says "Perform Full Scan" And then click the scan button below. It will then start scanning the computer for virus' As the program scans it will display how many "Objects" there are infected. Once it has completed you have to click "Show Results"
The program will then list all of the objects that it has found. I suggest that you tick the tickbox on all of them and then click "remove selected"
6) Install a good virus program
Hopefully now the virus will be gone it is time to secure your self against future virus attacks. My favourite program is "Avast Anti-virus" You can also download this program for free from filehippo by following this link.
Install that program and then that will defend you from any further virus attacks.
Thanks for reading and I hope this has helped solve your problem.
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